Western Carolina Medical Society Case Study

LEADERSHIP DEVELOPMENT: INTERIM MANAGEMENT & RECRUITMENT

Western Carolina Medical Society

Western Carolina Medical Society (WCMS) partnered with Armstrong McGuire during a pivotal time of leadership transition where our interim and executive search services brought stability, renewed focus, and long-term leadership to the organization.

Results

Armstrong McGuire Certified Interim Executive stabilized the organization, improved moral, and created operational efficiencies.
Streamlined WCMS Interpreter Program from 22 rates to 6, including a 7% fee increase and a new five-year contract with a key partner.
Staff morale improved significantly, with leaders reporting renewed hope and reduced stress.
Successful onboarding of a permanent executive director, Karen Wallace-Meigs.

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Approach

Our approach focused on stabilizing the organization through effective interim leadership, collaboration with the board, and operational improvements. Concurrently, we managed an executive search that prioritized both organizational needs and future sustainability.

Our expertise in these fields led us to success.

Interim Management

Executive Search, Talent Acquisition & Transitions

Execution

Through our Interim Management services, John Lewis, an Armstrong McGuire Interim Institute graduate, stepped into the interim role, working remotely with periodic in-person engagements. He tackled immediate challenges, such as easing federal grant challenges, realigning staff to mission-critical activities, and revitalizing organizational culture. Collaborating with the board, he implemented streamlined contracts and rate structures for the interpreter program. Meanwhile, Senior Advisor Hannah Randall conducted an executive search informed by ongoing insights from John as the interim executive, resulting in the hire of a highly capable permanent executive director. Together, our efforts ensured WCMS emerged stronger and better positioned to serve its community.

Lessons Learned:

Early engagement of strong interim leadership ensures operational stability during transitions.
Transparent communication and collaboration between interim executives and search consultants enhance outcomes.
Addressing operational inefficiencies builds a strong foundation for long-term success.

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"WCMS was very fortunate to hire Karen Wallace-Meigs as its new Executive Director. She is doing an unbelievable job in the wake of devastation from [Hurricane] Helene. I take solace that the work we were able to do during the transition period made it a bit easier for Karen and the WCMS team to deal with this tragic situation."

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John Lewis

Armstrong McGuire Certified Interim Executive

Unlock Your Potential

When leadership transition knocks, an interim leader and an intentional search process can position your organization for success. Armstrong McGuire stands ready to partner with you to unlock your organization’s potential.